Returns & Exchanges
We take great pride in the quality of our merchandise. We want you to love your new furniture and be happy with the purchase. However, we do understand that there could be certain cases when you are not satisfied with your purchase.
If you are not satisfied with your purchase, you can return or exchange it. Simply notify us within 7 days of receiving your purchase.
To complete the return or exchange, please follow next steps:
- Notify us within 7 days of receiving your purchase.
- Return the item(s) in the Original Package (if the item was unpacked, please pack it back in original package).
- Ship the item back to the warehouse. Please note that we are not responsible for shipping charges associated with the returns.
- Once we receive the item, we will issue a Full Store Credit to your account. In case of an exchange, the new item(s) will be processed and shipped after we receive the original item(s) and inspect it.
The Details
There are some limitations on our return and exchange policy, but we do believe that they are fair.
Notify us within 7 Days
We accept all returns and exchanges within 7 days of receiving your purchase.
Return in Original Packaging
All Returns MUST be returned in Original Packaging. Without the original packaging we will not be able to accept your return.
As New Condition
All products must be returned in the conditions as received - NEW. This means that if you have damaged the product, we will not be able to accept your return.
Assembled Furniture
There are NO Returns on Assembled Furntirue.
Additional Services & Shipping Fees
Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay our shipping companies for these services. If you have any questions, please contact us before making a purchase.
Sale, clearance, discounted & outlet items
All clearance, discounted and items that are sold as «Final Sale» are non-refundable.
Mattresses & Foundations
Mattresses and foundations are non-refundable and are non-returnable.
Not happy with the Color?
All returns based on the Color Concerns go through the same process: Notify us within 7 Days + Return in Original Packaging + As New Condition + Additional Shipping Fees will apply even if your order states «Free Delivery»
Refund process
Products returned during the 7 Day period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a store credit within one day. You will receive the email confirmation once the store credit is processed
Cancellation
Orders picked up from the warehouse or loaded into the truck for the delivery are considered "Shipped Order".Orders that are being held in our warehouse for delayed delivery at the request of the customer and layaway orders cannot be cancelled.If the order has already been shipped, and then cancelled, please refer to the return policy. (You will be responsible for the shipping charges even if your order states Free Delivery as we still pay shipping companies for these services.)
