New Star Bedroom Set by ESF
0 x Queen Size
0 x King Size
0 x Nightstand
0 x Double Dresser
0 x Chest
|New Star Collection - contemporary bedroom furniture set design rich in details.|
|Collection Name||Status Italy|
|Item Returns||This item can be returned|
Returns & Exchanges
We take great pride in the quality of our merchandise. We want you to love your new furniture and be happy with the purchase. However, we do understand that there could be certain cases when you are not satisfied with your purchase.
Please refer to our full return & exchange policy here
Returns are accepted within 7 days from a date of delivery. All items must be in original packaging accompanied by proof of sale and be in as new condition. There are no returns on custom-assembled furniture. Products returned during the 7 Day period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue an applicable refund, less applicable 15% restocking fees, delivery and pickup charges within one day. You will receive the email confirmation once the applicable refund is processed
To complete the return or exchange, please follow next steps:
- Notify us within 7 days of receiving your purchase.
- Return the item(s) in the Original Package (if the item was unpacked, please pack it back in original package).
- Ship the item back to the warehouse. Please note that we are not responsible for shipping charges associated with the returns.
- Once we receive the item, we will issue an applicable refund to your account. In case of an exchange, the new item(s) will be processed and shipped after we receive the original item(s) and inspect it.
The DetailsThere are some limitations on our return and exchange policy, but we do believe that they are fair.
Notify us within 7 DaysWe accept all returns and exchanges within 7 days of receiving your purchase.
Return in Original PackagingAll Returns MUST be returned in Original Packaging. Without the original packaging we will not be able to accept your return.
As New ConditionAll products must be returned in the conditions as received - NEW. This means that if you have damaged the product, we will not be able to accept your return.
Assembled FurnitureThere are NO Returns & Exchanges on Assembled Furntirue.
Additional Services & Shipping FeesOur additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay our shipping companies for these services. If you have any questions, please contact us before making a purchase.
Sale, clearance, discounted & outlet itemsAll clearance, discounted and items that are sold as «Final Sale» are non-refundable.
Mattresses & FoundationsMattresses and foundations are non-refundable and are non-returnable.
Furniture does not fit to the doorway, elevator, room ect.If an item is sent back to the warehouse because it does not fit to the door or elevator, it is subject to the return policy, where the customer responsible for the shipping charges. Alternatively, you will have an option to accept the delivery in your closest ground-floor dry area.
Not happy with the Color?All returns based on the Color Concerns go through the same process: Notify us within 7 Days + Return in Original Packaging + As New Condition + Additional Shipping Fees will apply even if your order states «Free Delivery». Restocking Fee of 15% from Total Order will apply as well
Refund processProducts returned during the 7 Day period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue an applicable refund within one day. You will receive the email confirmation once the applicable refund is processed
Product Image and Specification Disclaimer
We work closely with our vendors and strive to be 100% certain of all product colors, dimensions, and measurements. Notwithstanding however, specifications on our site may not reflect accurately as the manufacturer can change the specs at any time without notice. In terms of color, images of certain items may look different than the actual item. This can occur for a variety of reasons including but not limited to the lighting during a photo shoot or your monitor’s display. We have made every effort to display our products as accurately and will continue to do so. Any questions related to color, dimensions or specifications must be discussed prior to placing your order. If not fully addressed, VivaSalotti will not be held responsible. If there are things you are unclear about or have any questions, be sure to ask one of our representatives for assistance. Do not hesitate to call us! We are here to help every step of the way.
For Shipping Rates please refer to our Shipping & Delivery Page or proceed to checkout for Final Shipping Fee
VivaSalotti offers following shipping options: UPS Ground, Fed Ex Ground, USPS Parcel and Priority, as well as LTL freight. All of our items include delivery within the 48 contiguous United States. Shipping to Alaska, Hawaii and Puerto Rico is additional. We do not ship internationally. Please note: some addresses in very remote, rural areas (mountains, very narrow or unpaved roads, etc.) or urban roads with limited access (excessive tolls/high traffic/one-way streets, etc.) may incur additional charges. If you think you may live in one of these areas, please contact us for rates prior to making your purchase. Delivery drivers may not enter your home so please be prepared to move larger items by having help available. White glove delivery service is available for an additional fee. Please contact us for a rate quote.
Orders usually take 5-7 business days to process. Please allow up to 2 weeks for your order to be delivered. In the rare event that an item is out of stock, please allow up to six weeks for delivery. If an item is out of stock at the time of purchase, we will notify you immediately and give you the option of a full refund.
Please contact us if your item arrives damaged. For smaller items we will send replacement parts or replace the entire item if needed. Larger items will be repaired by a qualified furniture repair technician. Any unrepairable items will be replaced.
All items must be inspected before signing the freight invoice. When your shipment arrives please be sure to check all boxes for any signs of damage (such as dents, holes, etc.) Any damage must be noted on the freight invoice before you sign it. If the delivery driver does not allow you the time necessary to open all boxes to check for damage, note on the invoice: "Possible damage could not inspect." In case if items arrive damaged and NO DAMAGE is noted on the freight invoice it will be assumed that the damage was incurred after delivery, and the damage will be the responsibility of the customer. If your item arrives damaged, it is very important that you do not refuse delivery. We will need digital pictures of any damage in order to file a claim with the carrier. Please contact us as soon as possible if there is any problem with your shipment.
If you are not 100% satisfied with your purchase, please send the item back within 7 days and we will happily refund your payment, less the cost of shipping. Buyer must pay for all shipping costs. Items must be unused and in original packaging and a 15% restocking fee will be applied. Items damaged in transit will be repaired or replaced. Please contact us for return authorization.
Although we always do our very best to make every transaction flawless, inevitably a small percentage may end up less than perfect. If for any reason you are unsatisfied with your purchase, please contact our customer service and we will do our best to accommodate your needs. We will do anything within reason to favorably resolve any issues.
The team at VivaSalotti is committed to providing you with outstanding customer service. We hope that you are satisfied with this transaction and will consider VivaSalotti for all of your future home furnishing needs. If for any reason you are unsatisfied with the transaction please let us know.