Returns & Exchanges. Worry Free Guarantee
We take great pride in the quality of our merchandise. We want you to love your new furniture and be happy with the purchase. If you are not satisfied with your purchase, you can return or exchange it. Simply notify us within 7 days of receiving your purchase. To complete the return and exchange, all you need to do is to send the item back to our warehouse, please note that we are not responsible for shipping charges associated with the returns; contact our support team or just simply reply to your order confirmation email. We will issue an applicable refund as soon as the returned item is back to the warehouse and fully inspected.
Requirements for a Refund
- Items must be in new and unused condition.
- Items must be returned in their original packaging and with the accessories.
- Items must be shipped back to us fully insured using a trackable shipping method at your expense.
- Items must not be assembled or modified in any way.
- Items must include a return authorization number provided by VivaSalotti.
Fees and Deductions
All returns and exchanges are subject to a 15% restocking fee.
Items That Can Not Be Returned
- Items marked "Final Sale" or "Special Order"
- Items that have been assembled - Assembled Furniture
- Mattresses & Foundations
Returns are accepted within 7 days from a date of delivery. All items must be in original packaging accompanied by proof of sale and be in as new condition. There are no returns on custom-assembled furniture. Products returned during the 7 Day period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue an applicable refund, less applicable 15% restocking fees, delivery and pickup charges within one day. You will receive the email confirmation once the applicable refund is processed.
To complete the return or exchange, please follow next steps:
- Notify us within 7 days of receiving your purchase.
- Return the item(s) in the Original Package (if the item was unpacked, please pack it back in original package).
- Ship the item back to the warehouse. Please note that we are not responsible for shipping charges associated with the returns.
- Once we receive the item, we will issue an applicable refund to your payment method. In case of an exchange, the new item(s) will be processed and shipped after we receive the original item(s) and inspect it.
THE DETAILSThere are some limitations on our return and exchange policy, but we do believe that they are fair.
Notify us within 7 DaysWe accept all returns and exchanges within 7 days of receiving your purchase.
Return in Original PackagingAll Returns MUST be returned in Original Packaging. Without the original packaging we will not be able to accept your return.
As New ConditionAll products must be returned in the conditions as received - NEW. This means that if you have damaged the product, we will not be able to accept your return.
Assembled FurnitureThere are NO Returns & Exchanges on Assembled Furntirue.
Additional Services & Shipping FeesOur additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay our shipping companies for these services. If you have any questions, please contact us before making a purchase.
Sale, clearance, discounted & outlet itemsAll clearance, discounted and items that are sold as «Final Sale» are non-refundable.
Mattresses & FoundationsMattresses and foundations are non-refundable and are non-returnable.
Furniture does not fit to the doorway, elevator, room ect.If an item is sent back to the warehouse because it does not fit to the door or elevator, it is subject to the return policy, where the customer responsible for the shipping charges. Alternatively, you will have an option to accept the delivery in your closest ground-floor dry area.
Not happy with the Color?All returns based on the Color Concerns go through the same process: Notify us within 7 Days + Return in Original Packaging + As New Condition + Additional Shipping Fees will apply even if your order states «Free Delivery». Restocking Fee of 15% from Total Order will apply as well
Refund processingProducts returned during the 7 Day period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue an applicable refund within one day. You will receive the email confirmation once the applicable refund is processed
Product Image and Specification Disclaimer
We work closely with our vendors and strive to be 100% certain of all product colors, dimensions, and measurements. Notwithstanding however, specifications on our site may not reflect accurately as the manufacturer can change the specs at any time without notice. In terms of color, images of certain items may look different than the actual item. This can occur for a variety of reasons including but not limited to the lighting during a photo shoot or your monitor’s display. We have made every effort to display our products as accurately and will continue to do so. Any questions related to color, dimensions or specifications must be discussed prior to placing your order. If not fully addressed, VivaSalotti will not be held responsible. If there are things you are unclear about or have any questions, be sure to ask one of our representatives for assistance. Do not hesitate to call us! We are here to help every step of the way.